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FAQ

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[toggle color=”white,green,blue,purple or black” open=”yes” title=”Can I trust Gotoo France ?“]

Of course, you can trust us!

Since 2014, We have helped more than 300 international students and expats from 35 countries to find their house in France, you can check their comments on our Facebook  And we will not ask you to pay until you confirm the reservation.

Moreover we are registered to the French firm national record, and we are part of the best firm accelerator in France:”Euratechnologies”

 

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[toggle color=”white,green,blue,purple or black” open=”no” title=”What is Gotoo France ?“]

Gotoo France is an organization designed for international individuals created in 2014. Our concept was born in Lille. We offer services specifically designed for foreigners but French students may request our help too.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”Why have we created Gotoo France?“]

We have all travelled many times to many parts of the world, whether it was to study, for internships or just to go on vacation. We all have great connections to the real estate and nightlife world.

The concept revolves around three main things: housing, events and administrative help.

 

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[toggle color=”white,green,blue,purple or black” open=”no” title=”How does it works?“]

Gotoo France works with local landlords and deals with all the legal procedures in order to facilitate the housing process for international people.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”Who can use our service ? Do I need to be a international student or expat?“]

Anyone who needs to rent a house in France can contact us. We provide different services for different people, if you’re looking for an accommodation, just contact us !

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[toggle color=”white,green,blue,purple or black” open=”no” title=”All these accomodation information on your website are real ?“]

Before booking your accommodation, we’ll check the authenticity of the apartment and the owner’s identity. Every year, scam artists try to rob foreigners: we won’t let that happen to you !

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[toggle color=”white,green,blue,purple or black” open=”no” title=”How do I book a room?“]

It’s easy and fast to book a room. Search through our comprehensive list of properties and request to book a room. Once you fill out the booking request form, a housing manager will contact you to begin the process of booking the specified accommodation.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”Can I choose specific move-in and move-out dates?“]

Many properties have fixed move-in and move-out dates that usually correspond to the academic calendar. Please speak with one of our booking experts for more details.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”For how long can I rent a house ?“]

You can rent a house from 3 months to one year. No more worries about short term rentals !

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[toggle color=”white,green,blue,purple or black” open=”no” title=”What is a guarantor? Do I need one?“]

A guarantor is a person (often a family member) that co-signs the rental agreement and is financially responsible of paying the rent if the tenant is unable to do so himself. In France, many properties require a guarantor if the tenant is unable to show satisfactory funds or income to support the required rental payments.

But with Gotoo France, we take care of the administrative part with landlord so that you can rent a house even without French guarantor.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”Why should I pay Gotoo agency fee ?“]

We provide full housing service including housing research, multi-language assistance support, legal coaching in order to help international people find a house easier and no need of a French guarantor! We check that the flats exist, it’s better to avoid scam artists!

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[toggle color=”white,green,blue,purple or black” open=”no” title=”How do I pay the rental fees?“]

There are two ways to pay your rent fees: bank transfer or using your credit/debit card.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”Will I have an invoice for my payment ?“]

Yes ! We will send it to you before the payment so that you can pay without worries.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”What does the rent include? Do I need to pay extra fees?“]

Your rent gives you the right to inhabit the property. Many properties include all utilities in the rental prices as well. Please read carefully the description of each flat that might suit you, you can contact your housing manager for more details. We will inform you about additional charges like electricity, water.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”Do I need to pay a security deposit? How much is the deposit?“]

To secure your booking with the landlord/property, you will be asked to pay a security deposit that is refunded at the end of your stay if you give back the flat in the same state that you found it. Generally, it’s about one month rent or 1.5 months of rent. For further information, please contact your housing manager for more details.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”Can I cancel a booking?“]

Please ask your housing manager about the cancellation policy for your specific properties.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”What happens if I cancel a booking?“]

Each property has a different cancellation policy, that will be stated in the rental agreement. Contact your housing manager for assistance.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”Will someone pick me up when I arrive in France ?“]

Sorry, we are not responsible for pick-up service but we will provide useful information to simplify your arrival in France.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”What is the check-in system ?“]

After signing the contract, we will give you the contact of your landlord so that you can arrange a meeting on your arrival. He/She will give you the key and do the house checking with you.

It is very important that the check-in is made properly, because your security deposit depends on it. It’s one of the most important reasons why we have decided to create Gotoo France.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”After moving in, if I have any problem, who should I contact ?“]

You can contact your landlord, of course, but you can also contact Gotoo. Ask us any question regarding your problems in France, we will provide you with an online assistance during the month that follows your arrival.

Feel free to ask us on our work time   Mon.-Fri. 10am-7pm

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[toggle color=”white,green,blue,purple or black” open=”no” title=”How can I  check out ?“]

In France, if you want to leave your apartment, you need to inform the landlord according to the terms of your housing contract, feel free to contact us to get any information about it. For our customer, your housing manager will give you all the information you need to know.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”Is the surrounding area of the properties safe and convenient?“]

Our properties are usually well located. They are close to universities and have convenient transport links with various amenities nearby. You can check the location detailed in the description, contact us to get direct information or if you have any specific questions.

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[toggle color=”white,green,blue,purple or black” open=”no” title=”What is the difference between the agency fees, rent and security deposit?“]

The agency fees are charged to an individual that has to use an agency. The fee is intended to compensate the agency for the help they brought to the individual, they simplify the work done. It’s a payement for the service provided and is only payed once.

The rent is payed every month to the landlord.

The security deposit is a sum of money that is given at the start of the rental. It’s thanks to this that the landlord will trust you, if you mess up the flat you will lose that sum, but if the apartment is given back as it was at first you will get the deposit back.

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